The trauma histories of survivors influence the ways they interact in the world, including how they perceive and relate to services and service providers. At the same time, service providers can do a great deal to create environments that promote healing and recovery. At the end of this session, participants will be able to:

1. Define trauma-informed care

2. Identify the ways in which trauma exposure can shape how clients react to services and relate to services providers

3. Describe principles and strategies for creating trauma-informed environments that promote healing and avoid retraumatization